Mission: The Warehouse and Shipping Operations Team Leader is responsible for managing and leading all aspects of warehouse operations including adherence to Inventory Practices, Organization, Team Leadership and Shipping.
Key Result Areas/Time Utilization
1. Inventory/Warehouse 30%
2. Supervision/Team Development 30%
3. Safety 10%
4. Planning 5%
5. Shipping 20%
6. Personal Development 5%
• Minimum of 4 years of proven experience supervising staff in a lead or supervisor role in a related field, required.
• High School Diploma or equivalent, required. Bachelor’s Degree in a related field, highly preferred. Education can be substituted for some required experience.
• Ability to effectively communicate (verbal and written) to various levels within the organization.
• Strong computer skills. Proficient with Microsoft Office Suite and MS Excel.
• Ability to lead by example and to teach, accept feedback and accept help.
• Ability to prioritize and quickly shift priorities.
• Ability to quickly adapt to dynamic Company needs and process changes.
• Highly organized with strong analytical skills, detail oriented.
• Knowledge of local, state and federal Employment laws and regulations.
• Supervises a Truck Driver, Coordinator, Floor Lead and several forklift drivers.
Key Result Areas
Objectives / Activities
a) Implements Lean practices through analyzing work processes and developing standard work for key function in the warehouse.
b) Continuously analyze space utilization and re-valuate optimal storage configurations based on velocity and safety stock needed.
c) Responsible for the crewing and execution of Special Services in the warehouse (i.e. Amazon, MODS & Shippers).
d) Maintain relevant metrics on the storyboards. Review with Team during pre-shift meetings.
e) Holds warehouse team accountable for proper inventory practices for Brites and Finished Goods.
f) Works with Inventory Control team to develop proper inventory practices using WMS or ERP system (JDE).
g) Responsible for leading the initiative in reducing product defects (dents/damage) caused in the warehousing and shipping process.
2. Supervision/Team Development
a) Establishes a strong cultural environment; this includes team building and problem solving mindset.
b) Accomplishes warehouse operations human resources objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
c) Communicates job expectations, planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
d) Ensures the culture promotes safety, productivity, and teamwork at all levels of the operation.
e) Ongoing presence on the floor (boots on the ground).
f) Facilitate strong working rapport between Warehouse team, Production departments, Customer Service, Sales, and the Customer.
g) Leads nightly pre-shift/startup meetings to communicate the daily plan/workload.
h) Implements and uses Situational Leadership techniques where applicable.
a) Ensures compliance with OSHA requirements, safety regulations and maintains a safe, clean work environment.
b) Participates and provides support to safety programs and assure all employees participate in safety meetings, programs, and completes individual requirements.
c) Ensures compliance with all aspects of SQF policy including mock recalls and updating controlled documents in the department.
a) Uses Lean methods to approach problem solving (i.e. PDCA, Kaizen).
b) Participates in annual department and labor budget, analyzes variances, and identifies gaps including action plans to close gaps to meet corporate goals.
c) Evaluates warehouse utilization and accounts for seasonal fluctuation of volume and the impact to the warehouse.
d) Continuously assesses core skills within the department and/or shift to ensure there is backup when needed. Ensures proper cross training of staff.
a) Manages the Shipping department nightly activities to ensure accurate processing and shipping of salesorders, including stock transfers, while maintaining high level of order fulfillment.
b) Responsible for communicating with Carriers and Customers to setup appointments; ensuring a good pass-down is received from Day Shift.
c) Develops, implements, and enforces policies and procedures for the efficient picking and loading of product.
d) Ensures that processes and tools are in place for Shipping team to attain productivity targets. Enforces compliance for times entered by staff.
e) Ensures nightly railcars are loaded and released to transportation and planning following the proper loading guidelines.
f) Accountable for providing nightly tactical pass-down to the next morning’s shift.
6. Personal Development
a) Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
b) Accomplishes warehouse operations and organization mission by completing related results as needed.
c) Encouraged to seek Lean training and gain knowledge/practice of problem-solving techniques.
d) Encouraged to gain a broader understanding of the Bell Carter Supply Chain.
e) Encouraged to learn Situational Leadership techniques.
To perform this job successfully, you must be able to do each essential duty satisfactorily. The requirements listed below are typical of the physical demands, work environment, knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
While performing the duties of this job, the employee is frequently required to walk, sit, talk, see and hear. The employee is required to stand; use hands and fingers, handle, feel; reach with hands and arms; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes, or airborne particles. This position will travel from various facilities where the outside weather conditions can be very cold and wet and very hot and humid. The noise level in the work environment is usually moderate. Must have the ability to work various shifts, weekends, and overtime to cover absences and/or provide additional support.