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User Services Administrator in Fall River MA

Blount Fine Foods logo
Blount Fine Foods
User Services Administrator
Job ID: 
Fall River MA
Not Specified
Not Specified
Job Types:
Application Specialist, IT Manager, Network Administrator

The Blount family has been in the food business since 1880. Our product Line includes refrigerated and frozen gourmet soups, side dishes and entrees for food service and retail. The Company, headquartered in Fall River, MA, is the largest producer of clam chowder in New England and the largest manufacturer of Lobster bisque in the country.

Summary: The User Services Administrator is part of the team responsible for ensuring continuity of technology services for Blount internal customers by providing the planning, skills, and knowledge necessary to support, maintain and troubleshoot technology solutions. Perform duties as a first level technical resource in a virtualized multi-site Microsoft Windows network responsible for supporting a rapidly growing manufacturing environment. Ability to handle multiple tasks, prioritize, work well under pressure, meet deadlines, and follow tasks through to completion in a fast-paced environment.

Essential Duties and Responsibilities:

  1. Assist with the support and administration of the technical landscape which includes:
    • Terminal Server/RDS
    • SharePoint Online/Teams
    • Exchange 2013 /Office 365
    • HP & Dell, Desktops, Laptops, Tablets, and Thin Clients
    • HP Procurve/Aruba managed switches, IP routing, VLANS, VOIP
    • Barracuda Firewall/VPN
    • Ruckus AP’s, Controllers
    • Appassure Backup/Replication
    • VOIP Phone System
  2. Manage, prioritize, and report on all support tickets using Zendesk ticketing application
  3. Provide technical assistance and support for incoming queries and issues related to systems, applications, software, and hardware.
  4. Assist the team with upgrades and migrations of servers and network infrastructure
  5. Display a commitment to customer service - exceed internal customers’ expectations
  6. Assist the team with Exchange/O365 administration, maintenance and backup
  7. Assist the team with maintaining network security to the facilities
  8. Assist the team with the administration of Sophos Antivirus and Antispam solutions.
  9. Troubleshoot networked hardware (NAS, WAP’s tablets, mobile devices, etc.)
  10. Provide user training to office staff including but not limited to software applications, hardware, policies and procedures, best practices, and security.
  11. Maintain inventory of installed software, licenses and hardware.
  12. Contribute to and maintain internal IT knowledge base.
  13. Maintain and manage phone systems including contracts, extensions, voicemail users and evaluate new communication solutions.
  14. Maintain hardware, software, and support warranties and agreements.
  15. Ability to support off-hours will be required. Participate in IT on-call rotation providing 24x7 support to business customers.


  • In order to perform this position properly, each candidate must demonstrate the following core competencies (not all inclusive).

  • Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.

  • Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Able to motivate and build morale and group commitments to goals and objectives; Supports everyone&##39;s efforts to succeed.
  • Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; Accepts feedback and gives appropriate recognition.
  • Organizational Support - Follows policies and procedures; Supports organization&##39;s goals and values.
  • Professionalism - Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials as designed, and as instructed.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty to our expectations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience
  • Bachelor’s Degree in a technical discipline or equivalent education and experience.
  • Minimum two years’ experience functioning as a first level, hands-on technical resource in virtualized multi-site MS Windows LAN/WAN.
  • Prior experience in a manufacturing environment preferred.
  • Prior experience working for a small/medium sized company, comfortable with wearing many technology hats and responding to shifting priorities.
  • Prior experience with SharePoint & O365 a plus.
  • MCSE/VCP training/certifications a plus

We offer: Medical, dental and vision benefits 401k with Company match and Profit-Sharing Plan Paid time off including vacation, personal time and holidays Education Assistance Program Life Insurance and Short-Term Disability Discounts on Blount products at Company retail locations.

Blount Fine Foods is an equal opportunity employer & prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, and disability, marital & veteran status.

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Red Alert is here to offer support. To assist our employers and job seeker community, we have compiled a list of resources regarding COVID-19 and the agriculture industry. You will also find employment resources to help navigate through these difficult times.