Technical Service Manager - Bakery Application in Chicago IL, Telecommute/Work Remotely

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CPS, Inc. (Consumer Products Laboratory Division)
Technical Service Manager - Bakery Application
Job ID: 
Chicago IL, Telecommute/Work Remotely
70,000 - 90,000
Job Types:
Technical Sales
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Technical Service Manager – Bakery Application

The Technical Service Manager – Bakery Application will support profitable business growth at industrial sized customers by formulating, proposing & implementing innovative concepts on their lines and by trouble shooting specific issues


  • Development and implementation of new products and concepts on industrial lines
  • Development of products in line with customer demands
  • Includes formulation and standardized baking tests
  • Participate in the creation of demo concepts
  • Understand R-A-P approach required for successful implementation

Trouble shooting at customers

  • To ensure existing sales or to develop new business opportunities
  • Includes adaptation if needed of existing formulas

Business Development support to Sales by

  • Identifying new business opportunities at large customers (prospection)
  • Detecting products at risk
  • Implementing appropriate solutions (existing and new)
  • Making internal and external presentation and seminars explaining benefits of our products
  • Participate in strategic exercises intending to develop our business in the above-mentioned products.  This should be based on a good understanding of the local market

Manage accurately all technical administration

  • Ensure complete documentation on raw materials, formulations, process parameters, item requests, QC tests, labeling, TDS…on new or revised products
  • Build an accessible project documentation in line with our NPD procedure by using the appropriate tools (R&D development documents, customer visit templates)

Build expertise & network in specialty area

  • Becoming leading expert in the product range by training and field experience
  • Build around the expertise an active network of high commercial value of customers, machine suppliers, researchers, vendors and the international R&D community
  • Provide intelligence on innovative raw material & technologies that can differentiate our products
  • Assure premium performances of the R&D lab by designing standardized baking tests and respecting the 5S and GMP policy
  • Act with Safety in mind

Food Safety

  • Report all food safety and quality issues to immediate Supervisor and/or head of Quality and take immediate action as appropriate within the team as defined by Quality procedures
  • Comply with our food safety procedures upon new raw material selection, product development or modification and sample preparation


  • Minimum Bachelor’s degree – preferably in Food Science, Food Technology, Chemistry, Bakery Science, or related Degree or experience
  • Minimum of 3 years of experience in food product development / technical sales, ideally in baking industry or ingredients related to the baking industry, including hands-on experience in industrial bakery, patisserie or chocolate production
  • Understand functionality of ingredients / additives in relation to process and interaction between carrier-filling-decoration
  • Proficient in spreadsheet & presentation software
  • Excellent written & verbal communication skills
  • Passion for industry processing (culture) – combines intelligence with hands-on
  • Mix of Analytical / feel for details and highly communicative person
  • Dynamic and pro-active personality, doesn’t accept the status quo
  • Customer oriented with sense for business development opportunities – Strong networker
  • Self-motivated and positive attitude
  • Team player
  • Multi-task:  can work in parallel on different projects – good organizer

**If you’d like to hear more about this opportunity and others we are currently working on, please contact Stephanie Harper at

JO:  85.20SH



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