Store Manager - Westfield in San Francisco CA

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Ghirardelli Chocolate Company
Store Manager - Westfield
Job ID: 
San Francisco CA
Not Specified
Not Specified
Job Types:
Cust. Service Mgr., Cust. Service Rep.
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Scope of Responsibilities

Position Profile: Attributes for Success
Specific Knowledge and Skills:
* Clear, professional, and effective oral and written communication
* Team-building skills of empathy, rapport-building, delegation, and empowerment
* Ability to manage time effectively and be self-directed under minimal supervision
* Strong proficiency with Word, Excel, PowerPoint, and Outlook
* Ability to conduct evidence-based business forecasting for sales and resource needs
* Familiarity with point of sale systems, such as MICROS
* Knowledge of restaurant or retail management theory and techniques

Education and Work Experience:
* High school diploma or GED required
* Associate or higher degree desirable
* Two or more years of related experience in a fast-paced restaurant or retail environment at a managerial or supervisorial level

Working Conditions:
* Rare to Occasional ability to lift and carry up to 50 pounds
* Ability to travel to various locations across the country
Scope of Responsibilities:
1. Store Management
* Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
* Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
* Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll

2. Restaurant and Retail Operations
* Effectively prioritizes daily store activities in conjunction with general manager
* Upholds the values of exemplary customer service by modeling behavior and leadership
* Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
* Responds in a timely manner to all escalated customer service issues
* Maintains high standards of cleanliness, food/product safety, and branding requirements
* Properly uses MICROS system and its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
* Assists general manager in establishing store plans that are attainable and growth-oriented
* Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel

3. People Management
* Assists with payroll, scheduling, interviewing, selection, in-service training, and separation management under the auspices of the general manager and in conjunction with the human resources and payroll departments
* Develops store personnel, especially store supervisors, using coaching, mentoring, and empowerment practices

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