SERVICE TECHNICIAN (TN) in Columbia TN

JC Ford Company logo
JC Ford Company
Title: 
SERVICE TECHNICIAN (TN)
Date: 
06/09/2021
Job ID: 
492543
Location: 
Columbia TN
Degree: 
Not Specified
Salary: 
Not Specified
Job Types:
Electrician/Elec. Supervisor, Manufacturing/Mechanical Engr., Mechanic/Mechanical Supervisor
Employment Type:
Contract

Description

We are looking for a self-starter PLC Field Service Technician to join our team and deliver the desired customer service experience.

The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

Requirements

  • Provide service and customer support during field visits or dispatches
  • Tie workflow to schedule
  • Manage all on site installation / start-up, repair, maintenance and test tasks (Mechanical and Electrical)
  • Diagnose errors or technical problems and determine proper solutions
  • PLC software modification on system controls
  • Use of RSLogix 5000 and 500 to troubleshoot systems.
  • Installing, programming and commissioning of AC VFDs especially PowerFlex.
  • Minimal Use of Factory Talk View to troubleshoot Panel View Plus HMIs.
  • Customer training and troubleshooting
  • Produce timely and detailed service reports
  • Document processes
  • Operate in a safely manner and use field automation systems
  • Follow all company’s filed procedures and protocols
  • Cooperate with technical team and share information across the organization
  • Comprehend customer requirements and make appropriate recommendations/briefings
  • Build positive relationships with customers
  • Performs other related duties as assigned by management.

Requirements

  • Technical degree or certification
  • Up to 50% Travel Foreign and Domestic
  • Comprehensive knowledge of Programmable Logic Controls in a machinery environment.
  • Responds promptly to customer needs
  • Solicits customer feedback to improve service
  • Identifies and resolves problems in a timely manner
  • Gathers and analyzes information skillfully
  • Develops alternative solutions;
  • Works well in group problem solving situations
  • Uses reason even when dealing with emotional topics.
  • Approaches others in a tactful manner
  • Reacts well under pressure
  • Accepts responsibility for own action
  • Follows through on commitments.
  • Mechanical and electrical technical skills to troubleshoot, design and solve machine malfunctions.
  • Proven Field Service experience
  • Ability to troubleshoot, test, repair and service technical equipment
  • English literacy and Spanish is a plus
  • Ability to work flexible shifts and to adapt to changing work schedules
  • Familiarity with mobile tools and applications
  • Technical degree or certification
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