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Service Supervisor (Dealership) in Stockton CA

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Phoenix Resource Group
Title: 
Service Supervisor (Dealership)
Date: 
07/23/2020
Job ID: 
--
Location: 
Stockton CA
Degree: 
Not Specified
Salary: 
$75-90k/year
Relocation: 
Yes
Job Types:
Maintenance Supervisor
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Purpose:

Directs and controls a portion of the service operations for the entire region to maximize return on investment through service sales growth and the effective management of labor sales, staffing and budgets. Attracts, retains, and effectively engages department personnel. Works to market the service department to agricultural producers.

Responsibilities and Duties:

o Directly supervises and trains shop technicians and other employees as necessary

o Develops, communicates, enforces, and monitors effective Service department processes to ensure internal and external customer satisfaction

o Responsible to hold monthly safety meetings with all shop and yard emplyoees

o Responsible for maintaining service department efficiencies and an average store labor performance rate of 80%

o Monitors individual and overall Service department performance relative to labor sales and expense control, across the organization in line with the organization’s objectives

o Facilitates the organization’s Customer Satisfaction Program to enhance and maintain customer relationships and training relative to service support

o Manages recruiting, staffing and employee development activities for the service review and explain any maintenance, repair or other service concerns with Store Manager and document all notes on work orders

o Manages WIP to ensure proper flow of work orders

o Manages service budget to ensure it is met each month

o Approve payroll, Paid Time off and any other time off according to company policy

o Account for all time in Service Delivery and for all material used in performing assigned duties

o Complete all notes and DTAC cases required in conjunction with work assignments

o Participate in Service EDUCATE Training programs required for the development of skills and knowledge

o Follow up with customers according to company expectations

o Maintain current knowledge of Tractors and competitive products

o Maintain condition of shop, tools and equipment

o Maintain a clean work area and perform work in a neat and orderly fashion

o Follow all safety rules and regulations in performing work assignments

o Gives monthly safety training to team

o Other duties as assigned by Supervisor, Service Manager or Store Manager

Qualifications and Skills:

o 2+ years of experience in leadership in a similar environment

o Ability to lead and motivate others with strong interpersonal skills

o Ability to write and speak effectively to individuals and groups

o Familiar with Tractors and competitive products

o Basic understanding of financial principles relative to Service department operations

o Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of our equipment

o Ability to use Service Advisor, Microsoft Office applications, Teams, Modern and other basic computer functions

o Ability to operate vehicles and equipment used for diagnostic purposes

High School Diploma or equivalent experience required; Associates degree preferred

o Valid driver’s license is required

o Fork lift license preferred

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CareersInFood.com is here to offer support. To assist our employers and job seeker community, we have compiled a list of resources regarding COVID-19 and the agriculture industry. You will also find employment resources to help navigate through these difficult times.
USA | CANADA | TEMPORARY JOB LISTINGS
Close[X]