Service Manager in Sioux City IA

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Service Manager
Job ID: 
Sioux City IA
Not Specified
Not Specified
Job Types:
Maintenance Manager, Maintenance Supervisor, Project Engineer/Manager

Service Manager

Sioux City, IA


The Service Manager will be responsible for the service department and handle customer service interactions, reports, and repairs. The Service Manager&##39;s responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the company&##39;s products and services. The Service Manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

Key Responsibilities:

  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team&##39;s objectives and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing service work associated with current and/or closed projects through warranty period.
  • Resolving service problems and improving service methods to increase the service productivity and customer service.
  • Monitoring department issues and client complaints to create methods to lessen recurring issues.
  • Auditing work and customer service to ensure the company&##39;s high standards, efficiency, and productivity goals are met.
  • Maintaining strong relationships with manufacturers, dealers, and sales representatives.

Job Qualifications:

  • Bachelor of Science degree in Construction Management, Business Management, or related field, a plus.
  • 2+ years relevant experience; or the equivalent of education and experience to meet the essential functions of the position.
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