A leading supplier of frozen dessert and beverage machines throughout the NY, NJ, CT metro area. The company also provides after sales support, installation, training, field support, maintenance, preventive maintenance programs and replacement parts.
Understanding the customers#x2019; needs and setting the expectations to meet those needs between the customer, sales, and service.#xA0;
Responsible for managing the technician team through installations, demonstrations, service calls, and enhancing customer relationships in the territory.#xA0; Managing the costs, efficiencies, and resources.
Effectively manage and support the technicians assigned ensuring they are receiving the appropriate training and development needed to fulfill the company vision.#xA0; Appropriately balance the workloads and time off for each technician.
Customer follow-up to ensure all issues have been resolved and that the customer is satisfied.
Work in partnership with the Sales and Parts Departments.#xA0;
5+ years of maintenance experience - servicing, troubleshooting, and repairing electro-mechanical food service equipment.
2+ years of experience managing a group of field service technicians working on electro-mechanical equipment.
Practical application of mechanical and electrical engineering principles and techniques along with the ability to read schematics.
Leadership, influencing and motivating skills, hands-on, customer service oriented, maintaining customer relationships, time management, ability to multi-task and detail oriented.