Primary Purpose: Reporting to the Director of IT Infrastructure, the Service Desk Technician ensures all IT assets of the company are staged with standard image and configuration .
Responsibilities: (This list may not include all the duties assigned)
1. Manage IT asset store.
2. Ensure IT assets are stage with the standard image and configuration.
3. Deploy and remotely configure IT assets as necessary.
4. Provide best-effort triage support for Tier I requests
5. Perform general administrative functions as necessary.
6. Provide ancillary support as required.
Basic Position Requirements:
Abilities: Excellent communication skills, both verbal and written.
Ability to work independently with no supervision, to prioritize/plan your schedule. Able to multi-task. Excellent organization, planning and troubleshooting skills. Able to get along with others and provide superior customer service. Maintain high level of professionalism. Ability to establish and build strong collaborative business partnerships.
Knowledge: General Windows Operating System (7, 8, 10) and Microsoft 2013/2016 preferred.
Working Sitting for extended periods of time. Dexterity of hand and
Conditions: fingers to operate a computer keyboard, mouse and other
computing equipment. Frequent up/down motion to
perform duties. Visual acuity. Ability to hear and received
detailed information. Some light physical demands.
Equipment / Tools: Calculator, personal computer, telephone, fax, and copier. Must have some form of reliable transportation to get to and from offices.
PLEASE NOTE: KeyImpact Sales & Systems Inc, reserves the right to change, modify or add to the duties and essential functions at any time.