SENIOR B2B CUSTOMER SUPPORT COORDINATOR (CSC) in Edison NJ

AAK USA
Title: 
SENIOR B2B CUSTOMER SUPPORT COORDINATOR (CSC)
Date: 
04/19/2022
Job ID: 
--
Location: 
Edison NJ
Degree: 
No Degree
Salary: 
Not Specified
Relocation: 
No
Job Types:
Cust. Service Rep., Sales Representative, Sales Support
Employment Type:
Full Time

SENIOR B2B CUSTOMER SUPPORT COORDINATOR (CSC)-Edison, NJ

Making Better Happen for 150 years

At AAK, our company purpose is Making Better Happen and we have been doing it for 150 years. We specialize in sustainably sourced plant-based oils that are used by major manufacturers in making products that we eat and use every day, products you love, like chocolate, veggie burgers, candles, cosmetics, lotions, organic products and more. We are seeking colleagues who want to be part of our ambition to make a better environment and be a better neighbor in our communities.

Join nearly 4,000 like-minded colleagues globally and build a better future with us. Everything we do is about Making Better Happen together.

Build a better future as a Senior B2B Customer Support Coordinator for our corporate office Edison, NJ. Join our mission to become more customer-centric and an even stronger partner for our customers within their different industries. Our ideal candidate is someone who would demonstrate our company values by striving to make a difference, seeing challenges as opportunities, being proactive, embracing change, and being a collaborative team member with accountability for their actions.

Job Purpose:

Customer Support Coordinators ensure our customers’ needs (both internal and external customers) are processed and fulfilled on time and in full. Our team works in a fast-paced, B2B environment commonly dealing with complex problems that usually require a considerable amount of time and effort, and often require multiple teams to find a solution. Therefore, a CSC regularly acts as the liaison between our customers, sales, operations, and logistics team to resolve problems quickly and efficiently.

Your responsibilities include:

  • Customer Relationship Management:
    • On-board new customers, manage and maintain customer account files
    • Build and maintain long-lasting customer relationships by regularly communicating with customers to better understand their unique requirements
    • Fulfill requests, answer questions, and respond to customer inquiries in a timely manner
  • Order Entry & Order Revisions
    • Process customers’ orders accurately and efficiently that are received via email, customers’ portal and/or EDI
    • Coordinate with internal functions (Supply Chain, Sales, Operations, and Logistics) to ensure orders are fulfilled on-time and in full
    • Acquire new orders to meet customer contractual agreements
    • Manage all customer order-related issues, provide ETA updates or late notifications to customers
    • Act as the liaison for communication between Sales, Operations, and other Supply Chain functions to resolve service issues and maximize the satisfaction of our customer
  • Invoicing, Credit Memos and Return Authorizations
    • Assist with the investigation and resolution of any billing concerns and/or pricing issues
    • Responsible for issuing credit memo’s and return authorization’s
    • Invoicing for detention charges or invoice correction
    • Short pay investigations
  • Customer Feedback
    • Responsible for entering service complaints/feedback in our feedback management system
    • Work with multiple functions to manage the investigation process of customers’ complaints/feedback and ensure AAK provides a timely response and resolution back to our customer

Your experience includes:

We’re looking for candidates who are not afraid of taking an active role in shaping our future at AAK, and be able to embrace the core AAK Values by driving initiative, improvement, and innovation, with teamwork and a sense of urgency

  • 3+ years of work experience in B2B customer service or related area
  • Bachelor’s Degree a plus
  • Strong active listening skills with high levels of interpersonal communication including written and verbal communication, and documentation skills
  • Strong problem solving and resolution skills
  • Excellent time management and organizational skills with close attention to detail
  • Ability to work well under pressure, work independently with limited supervision as part of a dynamic team
  • Must have experience with ERP systems
  • Experience with MS Office 365 applications
  • Import/Export Documentation experience, a plus
  • Candidates must be authorized to work in the US, now and in the future, without sponsorship

Your rewarding career and benefits include:

  • Career paths, training and development, e-learning and tuition reimbursement programs offering potential for you to progress your future career
  • Comprehensive health insurance (medical, dental and vision) starting date of hire
  • Health Savings Account with AAK annual contribution of $1,000-$1,500
  • 401(k) Plan with 100% match
  • Free Life and Disability insurance
  • Employee Assistance Program
  • Supplemental Pet Insurance, Identity Theft Protection and Legal Insurance Plans
  • Discounts on travel, amusement parks, concerts, movies, and more
  • Celebrations, events, and activities on site and supporting our communities
  • Amazon AwardCo recognition incentives for service and peer to peer recognition

We take responsibility, together with you, for health and safety and for creating a workplace that values diversity and inclusivity. Our leadership is committed to unleash your potential. We believe that a diverse team brings new perspectives and ideas to the table and motivates us to Making Better Happen in everything we do together. We prohibit discrimination of any kind and foster a work environment that’s welcoming and accepting so that anyone who applies or joins AAK has equal access to opportunity.

AAK Everything we do is about Making Better Happen together.

Visit us at www.aak.com

Apply Now
Name and email are optional and not part of your application. It will be used solely by CareersInFood.com to send you new job alerts.

Using CareersInFood.com means you are agreeing to the Terms of Service of this website.

Red Alert CareersInFood.com COVID-19 resources.
USA | CANADA | TEMPORARY JOBS
Close[X]