Retail Supervisor in San Antonio TX

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Ghirardelli Chocolate Company
Retail Supervisor
Job ID: 
San Antonio TX
Not Specified
Not Specified
Job Types:
Cust. Service Mgr., Cust. Service Rep.
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Scope of Responsibilities

Store Management
  • Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
  • Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
  • Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll

Restaurant and Retail Operations
  • Effectively prioritizes daily store activities under the direction of the general manager
  • Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed
  • Serves a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves
  • Upholds the values of exemplary customer service by modeling behavior and leadership
  • Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service
  • Responds in a timely manner to all escalated customer service issues
  • Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed
  • Properly uses MICROS system and its functionality

People Management
  • Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments
  • Develops Chocolateers using coaching, mentoring, and empowerment practices
  • Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager
  • Serves as a general resource and role model for Chocolateers

  • Clear, professional, and effective oral and written communication
  • Team-building skills of empathy, rapport-building, delegation, and empowerment
  • Ability to manage time effectively and be self-directed under minimal supervision
  • Ability to conduct evidence-based business forecasting for sales and resource needs
  • Familiarity with point of sale systems, such as MICROS
  • Knowledge of restaurant or retail management techniques

Education and Work Experience
  • High school diploma or GED preferred
  • One or more years of related experience in a fast-paced restaurant or retail environment with six or more months as a supervisor preferred

Working Conditions
  • Rare to Occasional ability to lift and carry up to 50 pounds
  • Ability to travel to various locations across the country

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