Retail Food Production Manager in Newark NJ

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Flying Food Group
Retail Food Production Manager
Job ID: 
Newark NJ
Not Specified
Job Types:
Prod./Plant Management
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Enhance the growth and development of Flying Food Group’s Retail business by providing the best possible customer service:

Job Responsibilities:

  1. Serve as the point person for customers, the Newark operations team and retail team regarding all retail service-related issues
  2. Manage supervisors and managers within the department.
  3. Control the Food Cost and Department productivity.
  4. Monitor Food Safety and Quality.
  5. Record daily issues on Customer Issue Log and distribute to the Newark operations team via email and daily briefings (e.g. delivery, product quality, retail customer complaints, customer questions etc.).
  6. Follow up with appropriate personnel regarding resolutions to customer issues.
  7. Coordinate timely responses to customers and retail Team.

Support Newark team:

  1. Work closely with production team to help ensure that key events and/or projects are executed properly
  2. Send out customer samples
  3. Handle special orders
  4. New product roll-out support on ingredients, process, label, implementation and store roll-out
  5. Service Accounts on special needs/issues (i.e. shorts, promos, etc.)
  6. Work with Product Development Manager to ensure that production has necessary product specification information.
  7. Weekly scheduling of hourly employees
  8. Trains new hires on process

Label management:

  1. Manage label database to ensure all labels are current and accurate.
  2. Work with local Food Safety and Quality Manager to ensure label compliance & HACCP requirements

Required Skills:

  1. Energetic and enthusiastic
  2. Minimum of 5 years managerial experience
  3. College degree or equivalent knowledge
  4. Customer service oriented
  5. Must be able to work in a cold environment
  6. Strong communication skills (oral and written)
  7. Consistent follow-through needed
  8. Ability to meet deadlines
  9. Must be multi-tasking
  10. Computer skills (proficient in MS Word, Excel & Access)
  11. Culinary skills a plus

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