Retail Associate in Hollywood CA

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Ghirardelli Chocolate Company
Retail Associate
Job ID: 
Hollywood CA
Not Specified
Not Specified
Job Types:
Cust. Service Mgr., Cust. Service Rep.
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Scope of Responsibilities


  • Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction
  • Process purchases according to Company guidelines and protocols
  • Entice Guests and increase Check Transactions utilizing Up-sell techniques
  • Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices

Stocking and Pre-packing

  • Assemble various proprietary retail items per the Recipe Guidelines
  • Maintain adequate supply of all retail product both on the sales floor and in back stock
  • Ensure all product is appropriately priced and signed per Company Guidelines and State/Local Weights and Measurements requirements
  • Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
  • Guest Service
  • Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor and the restaurant area
  • Maintain detailed knowledge of all products, pricing, and Company History
  • Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
  • Maintain professional in all inquiries and encounters with Guests
  • Assist Co-workers, Supervisor, and Management in providing superior Guest Service
  • Gift-wrap as needed items for sale per Company Guidelines and Standards
  • Offer samples of approved product to all Guests
  • Be knowledgeable of product information, prices, and ingredients

Maintenance and Sanitation

  • Maintain high levels of sanitation and cleanliness with trash receptacles, floors and general working areas
  • Maintain the stockroom in a clean and orderly fashion per Company Guidelines
  • Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
  • Maintain Guest and Employee Washing Facilities in a clean, sanitary condition

Specific Knowledge and Skills

  • Clear, professional, and effective oral and written communication
  • Teamwork and cooperative spirit
  • Ability to manage time effectively and be self-directed under minimal supervision
  • Familiarity with point of sale systems, such as MICROS
  • Knowledge of restaurant or retail sector

Education and Work Experience

  • One or more years of related experience in a fast-paced restaurant or retail environment preferred.
  • High School diploma preferred

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