JOB TITLE: Quality Assurance Manager
LOCATION: Plover, Wisconsin
REPORTS TO: Quality Assurance Senior Manager
This position is responsible for ensuring the accurate and timely testing of raw materials, in-process and finished products, planning, directing and implementing quality programs to ensure the highest standards of quality that meet customer specifications, in accordance with company policies and procedures.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. The essential functions of this job include, but are not limited to:
- Leading and fostering collaborative efforts within cross functional teams toward common goals.
- Acting as a facilitator of change to build and sustain a culture of food safety and food quality.
- Ensuring development of people to create long term sustainability.
- Identifying conditions that may lead to customer complaints, downgrades, food safety or quality issues and escalate appropriately.
- Maintaining SQF Food Safety and Quality certification and compliance to all regulatory requirements and preventive controls
- Ensuring all food safety and quality standards and procedures are maintained, including training and monitoring of new and existing employees in the processes and methods required to achieve the company's standards for food quality, and food safety, consistent with company principles.
- Acting as Preventive Controls Qualified Individual and assure compliance to the requirements of the Food Safety Modernization Act.
- Assisting plant management in overseeing compliance to corporate quality procedures including prerequisites, Food Safety Plan/HACCP, Food Quality Plan, GMP s, hold and release, food security and product tracing and recall, revising procedures as necessary.
- Ensuring the accurate and timely testing of raw materials, in process and finished products to meet customer and company quality standards.
- Overseeing the maintenance of the lab and related test equipment, including calibration, service and repair, ordering supplies, training personnel as needed.
- Overseeing the appropriate collection, analysis, trending and distribution of testing data.
- Ensuring all aspects of maintaining the laboratory s certifications.
- Ensuring Good Laboratory Practices, Laboratory Chemical Hygiene and employee safety practices are adhered to.
- Overseeing the environmental monitoring program to identify risks, including evaluating and determining root cause when problems arise and provide recommendations for resolution.
- Serving as plant Certified Industry Supervisor for Appendix N Bulk Load Screening Program, including ordering necessary testing supplies and maintain equipment and training intake personnel in proper testing procedures.
- Overseeing the Correction/Corrective Action program (CCA), review open items on a regular basis to assure timely completion.
- Acting as facilitator for Management of Change program.
- Acting as a technical resource and liaison between the department, operations and government agencies to address and resolve inquiries and problems, including performing CIP troubleshooting through laboratory testing, or direct involvement.
- Reviewing and report testing results to management, regulatory agencies, the field staff and patrons, ensuring all required reports, records, documentation, etc. are completed, maintained and distributed according to procedures and agency regulations.
- Monitoring quality key measures and trends for adherence to targets. When events occur, working with plant manager to lead team in problem solving and investigation to identify root causes and appropriate corrections and corrective actions.
- Managing customer complaint program, including responding to customer complaints in a timely manner and participate in formulation of corrective measures.
- Preparing for and participating in customer and internal audits, serving as a technical resource in areas of food safety and company food safety programs.
- Conducting plant inspections to include building and grounds, sanitation, GMP , housekeeping, food safety, maintenance and employee safety and reporting outcomes as appropriate.
- Serving as Food Defense/Intentional Adulteration Coordinator and obtain required training.
- Ensuring that the Quality Control Supervisor or designated alternate is properly trained to perform essential duties as necessary to back up Quality Assurance Manager in the case of absence
- Providing backup for the lab personnel and SQF Practitioner.
- Regular and punctual attendance and physical presence in the workplace with the ability to work during off shifts or weekends as needed
- Timely and accurate completion of duties.
- Occasional travel for work, up to 33% of the time.
The following are required competencies of the position that must be met by the employee to successfully perform the essential functions of the job:
- Computer Skills: Ability to operate all information technology related business systems, programs and applications in a manner that achieves efficiency, accuracy, and relevancy of information processing and reporting as it applies to this position.
- Language Skills: Ability to read and interpret documents such as dictated letters or memoranda, invoices, company policies and various documentation. Ability to process routine reports and correspondences. Ability to communicate effectively with employees customers and others. Ability to effectively present information.
- Mathematical Skills: Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to correctly compute rate, ratio, and percent.
- Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
- Other Skills & Abilities: Requires the ability to operate a variety of standard business machines, such as a computer and keyboard, calculator, FAX, photocopier, telephone, postage machine, paper shredder, scanner, etc. The ability to drive a motor vehicle and maintaining a valid driver s license. Must be a practicing SQF Practitioner and must ensure compliance with SQF 2000 code.
PHYSICAL DEMANDS/WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Physical Demands Employee is frequently (more than 75% of time) required to: use hands to finger, handle, or touch objects, tools, or controls, sit; to verbally communicate; and to hear. The employee is occasionally (up to 33% of the time) required to walk and stand. The employee must occasionally (up to 33% of the time) lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Work Environment Employee is occasionally exposed to risk of electrical shock wet and/or humid conditions, fumes or airborne participles. The noise level in the work environment is usually moderate.
- Protective Equipment No protective equipment is generally required. List PPE if required.
EDUCATION & EXPERIENCE
This position requires a Bachelor Degree in Food Science or related field of study, knowledge related to the job and five to ten years of job-related experience.
This position directly supervises all hourly laboratory personnel. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Because you and your family matter, Foremost Farms offers some of the best benefits in the area! Our comprehensive medical plan includes health, vision, dental, and prescription insurance. You can choose to enroll in a single or family plan with low monthly premiums and low annual deductibles ($250/$500). Other benefits include:
- 401(k) with a generous company contribution (100% match on up to 8% deferral)
- Paid time off, starting at 200 hours (25 days)
- 10 Paid holidays
- Paid parental leave (6 weeks paid at 100%)
- Flexible spending accounts for medical and dependent care (childcare) expenses
- Life and disability insurance
- Employee Assistance Program
- Referral program
- Advancement opportunities!
It is the policy of Foremost Farms USA to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, military status, genetic information, or any other characteristic protected by state or federal law.
Foremost Farms USA, headquartered in Baraboo, Wis., is a world class supplier of cheese, dairy products, and ingredients to national and international markets. As a dairy cooperative, we are owned by the 1,100 dairy farmers who supply our high-quality milk. Our flexible, diverse plant network allows us to manufacture products and ingredients that are most in-demand and provide a strong, secure market for our member-owners milk.
We re looking for employees who challenge the status quo, innovate and aim for excellence. Because we re working to be the world s best to Be Foremost we ll bring out the best in you.
Are you ready to Be Foremost?
Please apply at: www.foremostfarms.com
Equal Opportunity Employer
Minorities/Females/Veterans/Disabled are encouraged to apply.
Successful completion of pre-employment testing is required, which could include a drug test, physical, audiogram, background check, education check and credit check.