Manager, IT Operations in White Plains NY

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Danone North America
Manager, IT Operations
Job ID: 
White Plains NY
Not Specified
Not Specified
Job Types:
IT Manager, Prod./Plant Management

Danone North America is the largest Benefit Corporation in the world. Our mission is to bring health through food to as many people as possible.

Danone North America is looking for aManager, IT Operations in White Plains.

Have you heard of Danone North America?
We make delicious & responsibly-produced foods & beverages that nourish people&##39;s lives. We formed in April 2017, when Danone acquired WhiteWave Foods and united two companies in North America with a shared commitment to purpose, growth, and good food. We are committed to redefining success in business as the largest Certified B Corp & public benefit corporation in the world. We are passionate change-agents united and motivated by making a positive impact every day. Our products are everywhere & include everyone. Some of our loved & trusted brands include: Dannon, Activia, Horizon Organic, Happy Family, International Delight, Silk, Vega, Oikos, Light & Fit, So Delicious Dairy Free, Stok, Two Good, Wallaby Organic, Left Field Farms, Good Plants Diary Free, Yo Crunch, Evian & Nutricia. People join & stay at Danone North America because they can find both professional & personal fulfillment in their daily experience. And our benefits aren&##39;t too shabby either -- think flexible (unlimited) time off & up to 26 weeks of paid parental leave to name a couple!

Please join us in nourishing lives & inspiring a healthier world through food!
Learn more @

About the job:

The IT operations manager oversees and directs the day-to-day activities of the organization&##39;s IT department, ensuring that systems, services, and infrastructure work reliably and securely. The manager will lead a team that manages and implements networks and servers and monitors system stability and performance.

The IT operations manager provides guidance and leadership to the IT department and its technicians, but also directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues. The IT department supports a business that operates 24/7.

The successful candidate will work with minimal supervision providing updates proactively and establish themselves as a leader within the IT organization.

Manage the company&##39;s IT Infrastructure, across all its affiliates in North America.
Develop and manage the IT operations team, including hiring, training, evaluation, coaching, and development, allowing the team to meet the changing needs of users, groups and offices.
Ensure the availability and the effectiveness of the IT solutions, meeting or exceeding business needs.
Oversee IT projects through successful inclusion in accordance with the Master Plan.
Work with peers to determine the operational environment for new applications and solutions.
Contribute to the development of corporate standards.
Manage internal and external suppliers and other resources
Be the key IT point of contact with key stakeholders in the business and educate the business in the values and constraints of IT.
Ensure that IT practices and solutions comply with existing laws, regulations, IS governance process and internal controls.
Closely collaborate with the organization&##39;s Regional and Global Information Technology Competency Centers as well as with Global Information Technology teams.
Monitor IT Servers and Systems using internal tools and/or recommend tools to ensure proactive monitoring of the health of the environment.
Direct IT Technicians to directly support end users and to assesses current technology needs. Since the organization requires 24-hour IT support, the operations manager will develop and implement technician schedules to ensure appropriate support.
Develop Department Policies and procedures to ensure that the department operates effectively and reliably. This will include developing service level agreements (SLAs) for incident response.
Resolve Help Desk Escalations if IT technicians are unable to successfully resolve a user&##39;s issue. The IT operations manager will assess the situation and devise a solution to the problem, which could include equipment replacement or repair if the problem is related to the end user&##39;s hardware or software.
Negotiate Vendor Contracts with IT service providers.

Technical skills
Oversee Upgrades and Installations to streamline the upgrade process, monitor the system to ensure that it remains stable and usable, and maintain data security through the migration process.
Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, networks, operating systems, telephones, software applications.
Manage servers, and network hardware equipment.
Manage telecommunications infrastructure vendor and development plans, projects, policies and procedures.
Oversee systems enhancements and the integration of new systems with existing systems.
Extensive hands on experience with software and hardware, including servers and networks is critical
Architecture and Design - This position requires broad knowledge of technical best practices to plan and deploy new solutions.

About you:
Typically has 7 to 10 years of IT work experience including managing team(s) responsible for network and server infrastructure. Experience in managing support operation in a 24x7, multi-site environment. Experience with budgeting, expense management and contract management.
Knowledge of current trends in the IT field.
Strong support and troubleshooting of IT Infrastructure
Must have a strong dedication to customer service.
Fluency in English.
Demonstrated progressive career growth and team leadership of senior system engineers.

Travel up to 25%

Danone North America is a Certified B Corporation business unit of Danone and operates in the U.S. from headquarter offices inWhite Plains, NYandBroomfield, CO.For more information, please visit .

Danone North Americais an equal employment and affirmative action employer. All qualified applicants will receive consideration without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic or any other unlawful criterion.

Nearest Major Market: White Plains
Nearest Secondary Market: New York City
Job Segment: Operations Manager, Telecom, Telecommunications, Manager, Operations, Technology, Management


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