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Manager, Human Resources in Buffalo NY

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The J.M. Smucker Company logo
The J.M. Smucker Company
Manager, Human Resources
Job ID: 
Buffalo NY
Not Specified
Not Specified
Job Types:
HR Generalist, HR Generalist-Management, HR Generalist-Supervision

Manager, Human Resources

Buffalo, NY

Manager, Regional HR

The HR Manager, reporting to the Regional HR Manager, is responsible for management, execution, and delivery of local HR support and services for the Buffalo production facility. Assures operations and deliverables meet or exceed plant objectives, follow corporate and operational strategies, and integrate as appropriate with other HR functions. Supports the broader HR service delivery model with a focus on customer service and assures alignment with HR "Centers of Excellence" (COEs) and other stakeholders as appropriate. Maintain the utmost confidentiality in dealing with employee records and business information. Direct and support the work of the HR plant staff (typically, a team of 1-2 positions; in some cases, may oversee non-HR staff). Ensure that deliverables meet or exceed individual objectives, adhere to HR goals, and align with functional strategies. As a, this role has significant authority regarding personnel and organizational matters (e.g., performance evaluations, increases, bonuses, discipline, and/or promotions) but approval and ultimate accountability may rest with the Regional HR Manager.

HR Management

  • Leads HR at a plant and may manage one or more HR Leaders; may also manage site resources such as education and training (E&T), health & safety (e.g., a plant nurse), a scheduler, etc.; manage responsibilities, provide leadership, evaluate performance, and drive service expertise for HR in the assigned plant/site but may "flow to the work" as demand rises/falls within that region
  • Serves on the site leadership team; acts as a coach, advisor, and confidante to operations leaders
  • May lead the organizational capability ("OC") pillar of the Smucker Quality Management System ("SQMS")
  • Manages plant HR activities such as hourly recruiting, performance management, employee/labor relations, and local talent management efforts
  • Leverage specialized knowledge about the unique plant&##39;s practices, business needs, people, and procedures to execute HR tasks
  • Support the functional strategy by managing HR Leader(s) in designing programs, policies, and practices to attract, retain, and/or engage talent in alignment with the business strategy
  • Responsible for maintaining all compliance requirements for assigned plant HR transactional processes; assure that third party vendors adhere to established service level agreements and provide feedback to the appropriate corporate team regarding performance
  • Proactively plan for project, system, and organizational contingencies related to operations and recommend, implement, manage, or support changes under the guidance of senior management; assure that physical, financial, and people resources are managed effectively
  • Manage supplemental activities such as community outreach, employee events, etc.
  • Assure that customers, partners, and stakeholders (e.g., COEs and other stakeholders such as Regional HR Managers and Organization Business Partners) are kept up-to-date with appropriate, timely, and relevant communication of trends, issues, and services
  • Review, analyze, and reconcile relevant data according to established timelines, standards, and procedures
  • Handle escalated and/or sensitive requests and issues from an HR Leader; escalate particularly specialized, difficult, or sensitive matters to the appropriate "Center of Excellence" resource and assure that cases are updated and maintained accordingly
  • Provide excellent service to ensure activities provide the intended experience for end users in an efficient and effective manner; manage tasks of self and team to assure deadlines are met according to established service levels/targets
  • Schedule resources to assure uninterrupted service to managers and employees; coordinate with other managers as necessary regarding coverage for operational hours

Assure Compliance and Adherence to Business Objectives

  • Lead audits and validations of plant HR transactions; examine and verify HR related data for accuracy and consistency; authorize or approve transactions as necessary
  • Develop, initiate, and manage operational process improvements to improve service delivery, efficiency, and effectiveness by partnering with the appropriate COE, other internal service center groups, third party vendors, and others as appropriate
  • Regularly review measures to drive performance, identify trends, and develop/implement process improvements, escalating issues and proposed solutions as appropriate
  • Assure understanding of HR and plant operations strategies and provide input into team business objectives
  • Maintain all compliance requirements; analyze and correct errors and ensure proper quality controls are in place to avoid future errors
  • Assist the Regional HR Manager with the execution of the compliance programs, internal audits, external audits, and government audits.

StaffManagement & Development

  • Lead team performance and measure results to improve effectiveness and efficiency; e ncourage continuous learning and work with the Regional HR Manager to identify gaps and solutions; assure support of strategic business & operational direction and seek to drive continuous customer service improvements
  • Develop, coach, and mentor staff to build a high-performance team; set goals and facilitate growth and development to meet individualized employee career goals, motivational needs, and organizational opportunities
  • Support organizational direction and culture; effectively manage employee performance using established company tools/methodology; r ecommend personnel decisions (e.g., compensation, recognition, transfer, promotion); assure that company policies and practices are followed and set an example for team members
  • Participate in the development and delivery of training for internal staff, specialist groups, or others as needed


  • A Bachelor&##39;s degree or equivalent in Human Resources, Business, Management, Organization Development, or related field is required


  • At least 7 or more years HR functional experience required (e.g., employee and labor relations, staffing, compensation, benefits, learning, employee data); preferably in a generalist role
  • Previous management experience is required
  • Experience working at a manufacturing site is required; food manufacturing experience is preferred
  • Experience leading and mentoring a team and helping to foster/create a "great place to work"
  • Experience delivering and improving HR plant processes to maximize efficiency & deliver quality services
  • Experience successfully managing multiple priorities & projects through successful delivery & implementation under time, budget, and political pressure
  • Experience working, monitoring, and interacting with third-party vendors
  • Strong people leadership skills and demonstrated track record of success leading initiatives
  • Significant business/operational knowledge with an understanding of risks, challenges, and advantages
  • PHR or SPHR desirable


  • Ability to bring immediate credibility to the human resources function through professional qualifications and leadership skills, as well as project the highest levels of integrity
  • Demonstrate an advanced understanding of HR processes, procedures, controls, regulations, and compliance requirements for assigned functional area, including a competent understanding of relevant employment legislation and translation to practical solutions
  • Demonstrates cross tower, cross-functional knowledge of HR/Payroll processes and their impact on stakeholders
  • A sense of urgency in solving customer requests to ensure timely resolution
  • Significant analytical and problem-solving skills required. Attention to detail a must
  • Excellent verbal and written communication skills in order to communicate with customers, peers, and vendors
  • Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters
  • Ability to influence others, identify problems, and recommend a course of action
  • Able to process complex information and identify solutions that meet both internal and business partner requirements
  • Ability to excel in a team-based environment, demonstrating customer service, teamwork, and leadership; experience helping to work through conflict to reach a successful resolution; readiness to work with team members to ensure coverage for customers
  • Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach
  • Proficient interpersonal skills and the ability to successfully work with internal stakeholders and colleagues to contribute ideas, identify opportunities, and contribute to positive outcomes
  • Knowledge of standard business practices and professionalism in a customer service environment are essential
  • Demonstrated ability to lead, mentor, and delegate as appropriate by disseminating knowledge and techniques
  • Experience providing feedback and coaching employees regarding difficult situations while providing a line of sight to desired outcomes and standards


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By continuing you agree to's Terms of Service is here to offer support. To assist our employers and job seeker community, we have compiled a list of resources regarding COVID-19 and the agriculture industry. You will also find employment resources to help navigate through these difficult times.