IT - User Experience (UX) Specialist in Middleton WI

Foremost Farms USA logo
Foremost Farms USA
Title: 
IT - User Experience (UX) Specialist
Date: 
08/02/2022
Job ID: 
1695
Location: 
Middleton WI
Degree: 
Not Specified
Salary: 
Not Specified
Job Types:
Programmer, UNIX Specialist, Web Development

JOB TITLE: IT User Experience (UX) Specialist

LOCATION: Madison, Wisconsin

REPORTS TO: Sr. Director of Information Technology

CLASSIFICATION: Exempt

POSITION SUMMARY:

This position is responsible for working collaboratively with end users and the IT Service Strategy and Design Team to measure and optimize the user experiences of the organization s internal applications and services. The position will serve as the voice of the user to ensure their needs known and designed for in an intuitive way. In addition to working with end users, this position will work closely with IT Business Partners, Enterprise Architects and other IT departments to design, create, deploy and train on IT products and services. The position will require an effective level of knowledge regarding design concepts, such as human-centered design, along with business literacy about business units visions, objectives, desired outcomes, midrange plans, and culture.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. The essential functions of this job include, but are not limited to:

  • Conduct in-person or virtual observations to understand user needs and validate service quality
  • Work with technology owners to design and/or create products that people like and find easy to use
  • Work with end users capture feedback and input on presentation and interactivity of IT products and services.
  • Review applications and evaluate the effectiveness of their UX (user experience)
  • Facilitate user testing of IT products and services
  • Define interaction models, user task flows, and UI (user interface) specifications
  • Communicate user scenarios, end-to-end experiences, interaction models, and screen/user interface designs to other IT Service design members
  • Work with IT Business Partners, Enterprise Architects and other IT departments to design, create and deploy IT services that solve end users problems.
  • Work with corporate communications to incorporate a visual or brand identity into the finished product
  • Develop and maintain use case workflows for end users of IT products and services
  • Update and maintain knowledge base materials or user guides for IT products or services
  • Assist in onboarding and training of users to help maximize their productivity and effectiveness
  • Work closely with management and employees to improve technology adoption, build technical competencies, and increase productivity.
  • Analyze user trends and metrics in partnership with the IT group to develop solutions, programs, and policies.
  • Participate in the resolution of complex technology issues. Conducts effective, thorough, and objective investigations.
  • Timely and accurate completion of duties.

REQUIRED COMPETENCIES:

The following are required competencies of the position that must be met by the employee to successfully perform the essential functions of the job:

  • Computer Skills: Knowledge and the ability to operate information technology related business systems, programs and applications in a manner that achieves efficiency, accuracy, and relevancy of information processing and reporting as it applies to this position.
  • Language Skills: Ability to read and interpret documents such as dictated letters or memoranda, invoices, company policies and various documentation, paying attention to grammar. Ability to process routine reports and correspondences. Ability to communicate effectively with employees and applicants of the organization. Ability to effectively present information to other employees of the organization.
  • Mathematical Skills: Ability to correctly add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to correctly compute rate, ratio, and percent.
  • Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
  • Other Skills & Abilities: Building relationships with other departments and facilities to foster good communication between all parties. Requires the ability to operate a variety of standard office equipment. Must have the ability to drive a motor vehicle and maintain a valid driver s license.
    • Ability to acquire a thorough understanding of the organization's technology suites, products, services, and the administrative practices related to those factors.
    • Ability to establish and maintain strong relationships.
    • Experience and knowledge of change management principles, methodologies and tools.
    • Ability to identify gaps and areas that require improvements.
    • Problem solving and root cause identification skills.
    • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, and policies.
    • Strong humility, listening, creativity, and negotiation skills.
    • Excellent time management skills with a proven ability to meet deadlines.

PHYSICAL DEMANDS/WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Physical Demands Employee is frequently (more than 67% of time) required to: use hands to finger, handle, or touch objects, tools, or controls, sit; to verbally communicate; and to hear. The employee is occasionally required (up to 33% of the time) to walk and stand. The employee must occasionally (up to 33% of the time) lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • Work Environment Employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
  • Protective Equipment No protective equipment is generally required.

EDUCATION & EXPERIENCE:

This position requires an associate degree in computer science or business, or related field, and one to three years of job-related experience. It is preferred that this position have a bachelor s degree in computer science or Business, or related field, knowledge related to the job and three to five years of job-related experience.

BENEFITS:

Because you and your family matter, Foremost Farms offers some of the best benefits in the area! Our comprehensive medical plan includes health, vision, dental, and prescription insurance. You can choose to enroll in a single or family plan with low monthly premiums and low annual deductibles ($250/$500). Other benefits include:

  • 401(k) with a generous company contribution (100% match on up to 8% deferral)
  • Paid time off, starting at 200 hours (25 days)
  • 10 Paid holidays
  • Paid parental leave (6 weeks paid at 100%)
  • Flexible spending accounts for medical and dependent care (childcare) expenses
  • Life and disability insurance
  • Employee Assistance Program
  • Referral program
  • Advancement opportunities!

AAP/EEO STATEMENT
It is the policy of Foremost Farms USA to provide equal employment opportunity to all individuals regardless of their race, creed, color, religion, sex, age, national origin, disabilities, veteran status, marital status, sexual orientation, military status, genetic information, or any other characteristic protected by state or federal law.

ABOUT US

Foremost Farms USA, headquartered in Baraboo, Wis.,is a world-class supplier of cheese, dairy products, and ingredients to national and international markets. As a dairy cooperative, we are owned by the 1,100 dairy farmers who supply our high-quality milk. Our flexible, diverse plant network allows us to manufacture products and ingredients that are most in-demand and provide a strong, secure market for our member-owners milk.

We re looking for employees who challenge the status quo, innovate and aim for excellence. Because we re working to be the world s best to Be Foremost we ll bring out the best in you.

Are you ready to Be Foremost?
Please apply at: www.foremostfarms.com

Equal Opportunity Employer
Minorities/Females/Veterans/Disabled are encouraged to apply.

Successful completion of pre-employment testing is required, which could include a drug test, physical, audiogram, background check, education check and credit check.

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