IT Support Technician - Fort Worth, TX in Fort Worth TX

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Shearer's Snacks
Title: 
IT Support Technician - Fort Worth, TX
Date: 
11/21/2020
Job ID: 
4971468002
Location: 
Fort Worth TX
Degree: 
Not Specified
Salary: 
Not Specified
Job Types:
IT Manager, Programmer, Technical Support

At Shearer’s, we provide the safest environment possible for our employees by providing proper PPE (Personal Protective Equipment), frequent and thorough sanitation practices, social distancing, daily temperature checks, as well as virtual interviewing options. Safety is our absolute priority.

Your Seat at the Table

The IT Support Technician addresses the technical problems, working within multiple channels to identify and resolve issues. Primary objectives include offering direct support for all IT assets, answering inquiries around procedural questions and policies, user account management, owning hardware/software procurement and software standardization across the enterprise.

Responsibilities of the Role Include:

  • Broad technical foundation of IT concepts to ensure solid understanding of technical initiatives
  • Communicate effectively with IT, Business customers, and management on a day-to-day basis
  • AD & Group Policy Management
  • Office 365 Administration
  • Windows OS support
  • File/Print Services
  • Asset Management
  • Software Deployment
  • XenApp Workspace
  • Wireless / Guest Wireless troubleshooting
  • Customer Service – Centric Mindset and Attitude

What You Bring to the Table

  • Associates degree in Business (or Management), Computer Science, Engineering or related discipline, or equivalent work experience is required.
  • Minimum of 3 years of experience within a technical support role
  • Attention to detail and accuracy, commitment to excellence, continuously looking for improvements, finding root cause of problems and facilitating correction.
  • Understanding of TCP/IP protocol and related hardware
  • Office 365 Administration a plus
  • Strong communication and interpersonal skills
  • Spanish Bilingual a plus
  • Analytical/Problem solving skills
  • Ability to prioritize and effectively meet deadlines
  • Strong documentation skills
  • Scripting in PowerShell and BAT files a plus
  • Participate in On-Call Rotation

We Offer a Feast of Benefits

Medical, Dental, Vision, Life, Flexible Spending Account, Retirement Savings Plan with Match, Short Term Disability, Long Term Disability, Group Critical Accident Insurance, Group Critical Illness Insurance, Employee Assistance Plan and numerous opportunities to volunteer in the communities in which we operate.

You will be considered for employment in our inclusive workplace

Because at Shearer’s, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.

This is your invitation to apply now!

Because at Shearer’s, we are committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, protected veteran status, or any other characteristic protected by law.

This is your invitation to apply now!

Apply Now
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