Full Time Retail Associate - Ghirardelli On-The-Go! in San Francisco CA

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Ghirardelli Chocolate Company
Full Time Retail Associate - Ghirardelli On-The-Go!
Job ID: 
San Francisco CA
Not Specified
Not Specified
Job Types:
Cust. Service Mgr., Cust. Service Rep.
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Scope of Responsibilities

  • Provide exceptional Guest service
  • Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices
  • Assemble various proprietary retail items per the Recipe Guidelines
  • Maintain adequate supply of all retail product both on the sales floor and in back stock
  • Ensure all product is appropriately priced and signed per Company Guidelines
  • Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display
  • Maintain detailed knowledge of all products, pricing, and Company History
  • Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
  • Gift-wrap as needed items for sale per Company Guidelines and Standards
  • Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
  • Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition.
  • Maintain the stockroom in a clean and orderly fashion
  • Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
  • Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
  • Properly Set Up, Maintain, and Break Down Fountain Area
  • Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
  • Maintain the proper level and all required ice cream flavors
  • Keep knowledge level current of all fountain products and their required preparation
  • Work as a "Topper" or "Scooper" as needed
  • Perform "Semi-Table Service" function as part of overall Guest Satisfaction
  • Maintain all Candy Making equipment and supplies in good working order, and know all recipes

Specific Knowledge and Skills:

  • Basic math computation skills
  • Strong oral and written communication skills
  • Ability to work with little or no supervision
  • Ability to work with a diverse work team and meet adversity with professionalism
  • Ability to manage time effectively
  • Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
  • Ability to operate a dishwashing machine

Education and Work Experience:

  • Must be 18 years old
  • High school diploma preferred

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