Customer Service Specialist in Fargo ND

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Dairy Farmers of America logo
Dairy Farmers of America
Customer Service Specialist
Job ID: 
Fargo ND
Not Specified
Not Specified
Job Types:
Cust. Service Mgr., Cust. Service Rep.
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This is a unique role that offers customer service to the office team. Hours are Monday - Friday 8am to 5:00pm Rate of Pay is DOE This position is responsible for primarily Reception, however from time to time this role will be used as backup support for Route Settlement, Accounting Clerk, and Dispatch.

Duties and Responsibilities:

Answer phones and direct calls

Responsible for doors badge system. Greet visitors, check ID&##39;s, and make sure they sign in and complete a confidentiality agreement Handle incoming and outgoing daily shipping of all UPS type and postal shipments (Postal Mail and FedEx) Keep all bulletin boards current and up to date -- Marlin Communication board, Safety boards as needed and manage the Company Newsletter Update all employee information rosters, on an as needed basis, or as assigned, etc. Materials Management: Order and pick up local supplies as needed Office Support: Complete reports, tracking or small scale project as requested office team

Provide back up to the other administrative positions in the office -- Specifically to Route Settlement, Accounting Clerk and Dispatch Perform data entry, provide proactive customer service designated by production and management teams Attend required training, including but not limited to GMP&##39;s, HAACP, SQF, Safety, Dairy U assignments, etc. Make.It.Better Contribution: Proactively identify opportunities for continuous improvement Enter in dock times daily/weekly (as needed) Manage tracker sheets for Contractor safety, monthly safety matrix and the daily meeting log

Follow all GMP&##39;s and work in a manner consistent with all corporate and regulatory, food safety, quality and sanitation requirements Organize, clean and manage the vault Assign and schedule all the conference rooms and open cube areas Perform other tasks and jobs as assigned by direct manager The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties and skills required. Other duties may be assigned as required. Back Coverage: Dispatch, Route Settlement and Accounting Clerk

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