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Customer Service Representative in Hamilton ON

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Collective Arts Brewing
Title: 
Customer Service Representative
Date: 
08/14/2020
Job ID: 
--
Location: 
Hamilton ON
Degree: 
Not Specified
Salary: 
Not Specified
Job Types:
Cust. Service Rep.
Employment Type:
Full Time
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Customer Service Representative

As a Customer Service Representative you will interface with Collective Arts customers to identify customer needs and guide them through the ultimate Collective Arts Experience. As the CSR, you will be a face and voice of Collective Arts and you will help foster a connection between our brand and our community. You will help manage the day-to-day of our customer interactions through email, phone and social media, with an emphasis on maintaining quick communication to our direct-to-home customers.

Responsibilities:

  • Respond to customer inquiries, complaints, and concerns that come in via email, phone and social media in a friendly, fast, courteous and efficient manner
  • Practicing attention to detail in order to promote positive customer interactions
  • Optimize the customer experience flow and develop best practices and processes
  • Master our internal systems to provide the customers with returns, and exchanges
  • Be a knowledge center of Collective Arts’ brand and product lines to accurately provide customers with information
  • Initiates and supports continuous improvement efforts that increase customer satisfaction all areas of responsibility.
  • Effectively think through problems and determine the appropriate solution based upon logic and common sense.

Hours:

  • Hours of operations are Monday through Sunday 8am to 9pm EST. Shift start times can vary from 8am, 12pm or 1pm.
  • Must be able to work one weekend (Saturday or Sunday) shift per week.

Skills & Experience

  • Strong communication skills, ability to empathize and go above and beyond to provide customer with solutions, writing and interpersonal skills
  • Bachelors Degree (or in process)
  • Ability to re-prioritize effectively when necessary
  • Desire to work in a fast-paced, growing environment
  • Driven by an entrepreneurial spirit
  • Energetic, positive, patient, and adaptable
  • Committed to learn every single day
  • Be an ambassador for our products

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CareersInFood.com is here to offer support. To assist our employers and job seeker community, we have compiled a list of resources regarding COVID-19 and the agriculture industry. You will also find employment resources to help navigate through these difficult times.
USA | CANADA | TEMPORARY JOB LISTINGS
Close[X]