Customer Service Representative in Dubuque IA

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Customer Service Representative
Job ID: 
Dubuque IA
Not Specified
Not Specified
Job Types:
Cust. Service Rep.
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Customer Service Representative

Dubuque, IA


Our client is looking to hire a Customer Service Representative in the Dubuque, IA area. This Representative will work directly with the end customers to ensure they are experiencing excellent customer satisfaction.

Key Responsibilities:

  • Answer phone calls from retail stores/sales reps/consumers.
  • Respond to customer service e-mails & provide resolutions to issues.
  • Manage orders and requests via vendor portals.
  • Prepare parts orders and enter into system to be processed.
  • Work closely with sales department/sales representatives to validate parts and credit requests.
  • Respond to customer service emails and provide resolution to issues.

Job Qualifications:

  • Associates Degree required.
  • SAP experience preferred.
  • 3+ years of customer service experience required.
  • Excellent written and verbal communication skills.
  • Self-motivated and results oriented with proven problem solving ability.
  • E-Commerce customer service experience desired.

Additional Incentives:

  • Medical and Dental Insurance
  • 2 weeks of vacation (prorated at start date)
  • Additional time off for sick or personal reasons as needed
  • Tuition reimbursement opportunities
  • 401(k) with up to 5% matching
  • Performance based bonuses
  • Employee Assistance Program

Customer Service Representative, e-commerce, customer service, problem solving, customer satisfaction, customer care, customer experience, retail, SAP, service fulfillment

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