Customer Service & Fulfillment Specialist in Green Bay Willowbrook WI

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TreeHouse Foods
Title: 
Customer Service & Fulfillment Specialist
Date: 
01/10/2022
Job ID: 
R16914
Location: 
Green Bay Willowbrook WI
Degree: 
Not Specified
Salary: 
Not Specified
Job Types:
Cust. Service Rep., Inventory Control, Shipping/Receiving

Employee Type:

Full time

Location:

WI Green Bay Willowbrook

Job Type:

Customer Service

Job Posting Title:

Customer Service & Fulfillment Specialist

Job Description:

The role acts as a liaison between the customers and is responsible for coordinating with internal functions, including but not limited to supply chain, brand, sales, transportation, warehousing, credit and IT. The Customer Account Specialist is highly knowledgeable in multiple systems and electronic data interchange processes and needs to utilize their experience, business acumen and leadership in communicating and resolving order management opportunities.

Responsibilities:

  • Support customers across multiple channels as needed within the department which could include: international, bulk, retail, contract, industrial, or food away from home.
  • Effectively use integrated enterprise systems both internal and customer based to maximize profitability.
  • Understand and execute in the end to end sales process from order through shipment.
  • Develop detailed understanding of end to end supply chain (transportation, warehouse, planning, etc.).
  • Demonstrate ability to identify and resolve issues effecting overall service to the customer and positively influence key performance indicators.
  • Perform order-entry functions manually or via EDI, ensuring all orders received are processed timely and accurately.
  • Utilize SAP and Business Intelligence (BI) reporting to view inventory and order history respectively for exception based recommendations on order management.
  • Develop and maintain relationships with key internal / external partners.
  • Develop understanding of customer strategies, business model and requirements.
  • Additional tasks and projects as assigned.


Qualifications and Requirements:

  • Minimum of two years&##39; experience in customer service is preferred.
  • Strong written and verbal communication skills are required.
  • Ability to use sound judgment when making service-oriented decisions that have financial implications required.
  • Flexibility, adaptability, highly analytical and ability to work in high change environment are required.
  • Knowledge of Microsoft Office is required; knowledge of SAP system is preferred.
  • Ability to manage multiple tasks while paying close attention to details is required.
  • Can maintain a high degree of accuracy / interaction with multiple departments while coordinating shipments / customer requests
  • Possessing leadership skills is preferred.
  • Ability to work occasional overtime is required.
  • Travel requirements are minimal (5% or less)


Education:

  • Bachelor&##39;s Degree preferred: Supply Chain or related field
  • Will consider equivalent work experience in lieu of a degree.


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