Customer Service Analyst in Lodz Outside of U.S./Canada

McCormick & Company
Title: 
Customer Service Analyst
Date: 
10/22/2020
Job ID: 
85993
Location: 
Lodz Outside of U.S./Canada
Degree: 
Not Specified
Salary: 
Not Specified
Job Types:
Cust. Service Mgr., Cust. Service Rep.

Position: Customer Service Analyst
Based: Lodz, Poland

Contract: 12 months (possible to extend)

MAIN RESPONSIBILITIES

  • Manage customer orders and communication (cooperation with leading distributors representing global food manufacturers and quick-service restaurants)
  • Handle telephone enquiries in a friendly/comforting and professional/authoritative manner, in line with quality standards and within time targets
  • Building strong and long-lasting relationship with both internal and external customers
  • Perform back-up duties for other team members&##39; accounts
  • Identify opportunities to improve the process for customers and act effectively in taking them forward as appropriate
  • Export arrangements coordination
  • Opportunity to participate in various process improvement projects
  • Service-level reporting


CANDIDATE PROFILE

  • Fluent in English
  • Experience in customer service or supply chain will be an asset
  • MS Excel and SAP experience preferred
  • Excellent communication and problem-solving skills
  • Strong self-organizational skills
  • Good attention to detail
  • Flexibility and ability to work effectively in a dynamic environment
  • Ability to identify, manage and implement small process improvement

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