Customer Service Advisor in Clearfield UT

Alphia logo
Alphia
Title: 
Customer Service Advisor
Date: 
12/01/2020
Job ID: 
CUSTO01243
Location: 
Clearfield UT
Degree: 
No Degree
Salary: 
Not Specified
Job Types:
Cust. Service Mgr., Cust. Service Rep.

Description:

ESSENTIAL TASKS:

  • Coordinate the process of relaying order problems to and from Customers/Business Managers/Plant Management.
  • Monitor customer accounts for order discrepancies and billing issues; provide weekly/monthly reports.

EDUCATION & REQUIREMENTS:

  • High school diploma, some college preferred.
  • Prior customer service experience.
  • Strong sense of urgency to respond to all communication as this is a fast paced office environment.
  • requires daily problem solving and decision making.
  • Attention to detail.
  • Professionalism – this position is the face of Alphia to our customers!
  • Excellent communication skills (verbal and written).
  • Basic accounting as it relates to deductions.

Work Environment:

  • Pre-employment drug screen and background testing. Must be eligible to work in the U.S.
  • While performing the duties of this position, the employee is regularly required to sit for prolonged periods.
  • The employee must have a full range of body movements including use of hands to finger, handle, or feel objects, computer equipment and peripherals.
  • Strength: Must have the ability to lift 20 pounds.
  • Must be able to understand and follow work instructions in English.
  • Work hours: Monday through Friday, 8am to 5pm (minimal overtime may be required).

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