CUSTOMER RELATIONS & TECHNICAL COMPLIANCE SPECIALIST in Ridgefield WA

One Source Food Solutions
Title: 
CUSTOMER RELATIONS & TECHNICAL COMPLIANCE SPECIALIST
Date: 
11/09/2020
Job ID: 
--
Location: 
Ridgefield WA
Degree: 
Not Specified
Salary: 
Not Specified
Job Types:
Account Manager, QA/Lab Supervisor, Regulatory Affairs/Compliance

POSITION DESCRIPTION
As a Customer Relations & Technical Compliance Specialist with One Source Food Solutions you will be responsiblefor fulfilling day-to-day operational execution requirements for the needs of multiple accounts in the Food & Beverage Industry. The Customer Relations & Technical Compliance Specialist will work directly with customers and multiple producers on a daily basis. With a technical documentation focus, this individual will be responsible for keeping up to date with Food and Beverage Trends, in addition managing the company’s compliance to these new rules and organizing the company digital file database. They will be accountable for building internal relationships with the accounts, manage current process flow for order execution, and proactively seek out customer solutions. The role will be responsible for entire order completion, from processing received purchase orders to invoicing our end customer. In addition, this role will partner with the Operations Manager to provide strategic information and
feedback to exceed customer’s expectations and maximize our opportunities. This position will be based in our Ridgefield, WA office. This is a full-time position with complete medical, dental, vision, retirement plan, etc.

RESPONSIBILITIES
This position is responsible for managing day-to-day operations for the his/her assigned Account Portfolio, including, but not limited to:

• Technical Documentation Responsibilities
o Comprehend & maintain current & accurate technical documents (i.e. product specifications)
o Submit & resolve quality claims
o Understand plant sanitation, pest control, product analysis, etc.
o Basic quality assurance and food safety program elements

  • Understanding and maintenance of 3rd Party audit and inspections documents
  • Understanding of and customer communication for HACCP and allergen programs
  • Understanding of and customer communication for NLEA requirements

• Knowledge of Quality Assurance data to measure product quality performance
• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• Provide quality service and support in a variety of areas including, but not limited to: order entry & fulfilment, billing, invoicing, and arranging transportation for shipments
• Manage the pricing, quality, service and contract compliance with multiple producers
• Develop and implement standard operating procedures for internal and external relationships
• Update, create, compile reports to analyze the customer’s situation

REQUIRED QUALIFICATIONS
• Bachelor’s Degree or 2+ years managing customer accounts (preferred)
• Familiarity with QuickBooks® (preferred)
• Food & Beverage Industry QA Technical Documentation experience (preferred)
• Effective communication skills & strong customer service skills
• Attention to detail and accuracy & ability to multi-task
• Possess a strong work ethic & team player mentality
• Strong decision making & analytical abilities
• Ability to prioritize & manage time
• Capacity to handle issues & unpleasant customer situations
• Proficient in Microsoft Outlook, Word, Excel and PowerPoint

**Please Provide Excel & PowerPoint Work Samples if able

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