Customer Contact Representative in Mansfield MA

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Dairy Farmers of America logo
Dairy Farmers of America
Customer Contact Representative
Job ID: 
Mansfield MA
Not Specified
Not Specified
Job Types:
Cust. Service Mgr., Cust. Service Rep.
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Enter daily and periodic orders and transactions into the system in a timely and accurate basis, employing knowledge of the order-to-cash process to provide a high level of customer service.

Duties and Responsibilities:

  • Accurately keys both verbal and written orders after verifying content and/or calculating cash totals.
  • Verifies daily check-off sheets to ensure all required orders are entered in the system.
  • Accurately processes all documents related to billing (including credits, delivery confirmations, etc.).Communicates with both internal and external customers to investigate and resolve discrepancies in the order-to-cash process.
  • Maintains files for all order-to-cash transactions and their supporting documents.
  • Assists others in meeting daily and periodic deadlines.
  • Performs special projects and miscellaneous duties as assigned.
  • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.

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