Cust Serv Rep National Sales-SER-ASC (Blended: Onsite & Remote) in Columbia SC

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US Foods
Title: 
Cust Serv Rep National Sales-SER-ASC (Blended: Onsite & Remote)
Date: 
09/25/2021
Job ID: 
R224243
Location: 
Columbia SC
Degree: 
Not Specified
Salary: 
Not Specified
Job Types:
Account Manager, Cust. Service Rep., Sales Representative

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The Customer Service Rep will provide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.

New Ways of Work: This position has been segmented as blended meaning the work is a combination of onsite and remote/virtual as defined by the role segmentation.

Responsibilities:


  • Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.

  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

  • Resolve customers&##39; service or billing complaints; check to ensure that appropriate changes were made to resolve customers&##39; problems.

  • Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.

  • Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.

  • Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.

  • Respond to product inquiries from customers. Share new or additional services or products with customers.

  • Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.

  • Contact all customers affected by product recalls and withdrawals.

  • Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.


Relationships:

This Customer Service Rep will interact with our national food chain customers as well as internal departments such as sales, operations, transportation, etc.

Qualifications:

Education/Training: High School diploma or equivalent required; Bachelor&##39;s degree preferred.

Related Experience:

Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.

Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.

##LI-JMP1

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

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