CM Logistics Manager in Elmsford NY

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Confidential
Title: 
CM Logistics Manager
Date: 
06/02/2020
Job ID: 
--
Location: 
Elmsford NY
Degree: 
B.S./B.A.
Salary: 
Not Specified
Relocation: 
Yes
Job Types:
Cust. Service Mgr., Distribution/Whrse. Suprvs., Logistics Management
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Experience/Education:

 

Must have worked in fast-paced distribution/manufacturing operations

Experience leading and developing other salaried managers

Results-oriented leader with 5-8+ years' experience

 

 

  • Drive customer satisfaction through the ownership of daily execution for designated branches, including customer service, order delivery, and warehousing
  • Own execution and adherence to standards for all branch processes related to customer service, order delivery, and warehousing
  • Uphold frontline employee safety through the regulation of safety policy compliance, behaviors, and the identification and execution of safety improvement opportunities
  • Carry out facilities management-related tasks for the branch including, but not limited to the administration of facility utilities and services, negotiation of service contracts and management of all facility maintenance requests and upgrades
  • Oversee execution of all warehousing and logistics-related activities needed to ensure that all vehicles have the product needed to service customers daily
  • Own escalation of customer service complaints to relevant support teams, and oversee rectification of shortcomings
  • Supervise frontline leaders including assigning teams and responsibilities, and managing escalations
  • Foster sense of accountability and teamwork among the entire population of branch resources, including both direct reports and their teams
  • Manage both the professional and personal development of direct reports through frequent coaching and development of performance objectives and personal growth and development goals
  • Liaise with peers and superiors to share best practices and leverage knowledge to help define future strategies and processes for
  • Serve as an ambassador for the brand in the marketplace by ensuring all branch personnel maintain high standards of service and professionalism when interacting with customers

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