Performs complex diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
Participates in Service EDUCATE Training programs required for the development of skills and knowledge
Performs diagnosis and repair in the field as required
Mentors Service Technician Trainees and Service Technicians
Conducts or supports customer clinics
Maintains current knowledge of John Deere and competitive products
Maintains condition of vehicles, inventory, tools and equipment
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Completes all reports and forms required in conjunction with work assignments
Accounts for all time and material used in performing assigned duties
Experience, Education, Skills and Knowledge:
5+ years of experience performing service repairs
Ability to perform complex repairs and maintenance using special tools and equipment following Technical Manual procedures on the machines of the Technician’s specialty
Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment
Excellent skills in operating vehicles and equipment used for diagnostic purposes
Ability to use Service Advisor and basic computer functions*Ability to lift at least 75 lbs. repeatedly
Master Service Technician certification preferred
High School Diploma or equivalent experience required; Associates degree preferred
Valid driver’s license required; CDL (Commercial Drivers License) and fork lift license preferred